Staff, Tickets & Enforcement

Staff Authority

Owners, Admins, and Moderators have the final say in all rule-related matters.

Admins have the final say in tickets. However, staff are not infallible. If you believe you have been treated unfairly, you may request a second opinion from another staff member.

Staff decisions are based on the severity of the situation, available evidence, prior offenses, and the overall impact on the server.

Discipline and punishment are handled at staff discretion.

Tickets & Staff Contact

Do not directly message staff about server issues unless the matter is extremely urgent.

For most issues, open a ticket and wait for staff to respond.

Tickets will be handled as staff are able to address them. We have an active staff team, but patience is expected.

Valid evidence is required for all staff reports, rule-break reports, and compensation requests. Evidence may include recordings, screenshots, server logs, or other verifiable proof.

Reports based only on hearsay, assumptions, or unsupported accusations may not be actioned.

Rule breaks should be reported through tickets and should not be argued in public Discord channels.

Bans & Appeals

The standard disciplinary progression is:

1. First offense: A verbal or written warning.
2. Second offense: A ban ranging from 24 to 72 hours, depending on the severity of the offense.
3. Third offense: A 7-day ban followed by a staff discussion regarding whether the player should remain in the community.

Staff discretion may be used at every stage. Staff may increase, reduce, or skip disciplinary steps depending on the severity of the offense, the player’s history, and the impact on the community.

Players issued a ban of 14 days or longer may submit an appeal after two weeks have passed, unless otherwise stated by staff.

Appeals must be submitted through the proper ticket or appeal process.

Ban evasion is not permitted. Attempting to bypass a ban or disciplinary restriction may result in permanent removal from the community.